ENGAGE
INFLUENCE & CUSTOMER RELATIONSHIPS
-- EVERYTHING IS A CONVERSATION
For all
When this training matters
Available in :
When negotiations stall, sales conversations focus on products, or customers feel misunderstood. When complaints receive defensive responses and valuable relationships remain transactional. When teams need to uncover real needs, influence decisions, and build stronger customer partnerships.
Common problems:
-
Salespeople present before understanding.
-
Negotiations focus only on price.
-
Complaints receive defensive responses.
-
Customer expectations remain unclear.
-
Questions fail to uncover the problem.
-
Promises exceed operational capacity.
-
Key accounts receive inconsistent attention.
-
Opportunities disappear after first contact.
-
Departments give customers different answers.
-
Relationships depend on one contact.
what you'll gain
-
A stronger ability to understand customer priorities
-
Practical tools to negotiate, influence, and create value
-
A concrete plan to develop a strategic customer relationship
Method Training
Top seller
199
per pers. / per method
€
1 topic, 1h, 1 tool
ideal when time is a constraint
Choose your prefered method to learn
or
or
Model Training
199
Quotation on demand
Redesign how the organization works
Consultancy program
Transformation program
→ Strategic diagnosis
→ Stakeholder interviews
→ Leadership alignment
→ Tailored roadmap
→ Change management
→ Agile implementation
→ Process redesign
→ Progress reviews
→ Impact monitoring
→ Sustainable adoption
Each training includes a diagnosis beforehand and a follow-up one month later.
They can be followed online, at your company, hybrid or in our offices.
Trainings can be given in French, Dutch and English.
Cant find what you're looking for ? Try our other trainings.
Method Training - Our speciality
PHASE 01
Our Method Trainings are built for practical problems that need practical answers.
One problem. One hour. One proven tool.
No overloaded theory. No generic content. Just a method you can understand, practise and use immediately.
You know... no fluff. Just the useful stuff.
All our method trainings are € 199 excl. VAT per person, per training.
Each training includes a 30-min diagnosis beforehand and a 30-min follow-up one month later.
They can be followed online, at your company, hybrid or in our offices.
No added cost, only added value.
Everything is a conversation - E12. Consultative selling
€ 199 excl. VAT/pp.
-
Diagnosis incl.
-
Follow-up incl.
In person or online
Max 4 participants-
Diagnose the customer’s situation, problems, consequences, and expected value.
-
Tool: SPIN questioning framework.
-
Immediate application to your work reality.
-
Everything is a conversation - E13. Customer experience and service excellence
€ 199 excl. VAT/pp.
-
Diagnosis incl.
-
Follow-up incl.
In person or online
Max 4 participants-
Map the customer journey, identify friction points, and define service improvements.
-
Tool: Customer journey map.
-
Immediate application to your work reality.
-
Mindset Training
Reveal the attitudes and assumptions weakening customer relationships. Identify how pressure, fear of rejection and short-term thinking distort commercial behaviour. Address why teams present or promise before understanding.
Rebuild customer conversations around curiosity, value, and trust. Challenge transactional habits, practise stronger questions, and test constructive responses to objections and complaints. Replace pressure with purposeful influence.
Create relationship practices that produce sustainable commercial value. Embed active listening, expectation management, and long-term account thinking into customer interactions. Equip teams to adapt without compromising trust.
€ 999 excl. VAT/pp./day
-
2 Days
-
Diagnosis incl.
-
Follow-up incl.
In person or online
Max 8 participants
Assess customer journeys, sales practices, service failures, account structures, and cross-functional responsibilities. Identify where inconsistent processes weaken customer value, trust, retention, or profitability.
Redesign commercial processes, service standards, account plans, stakeholder responsibilities, and performance indicators. Align customer-facing and operational teams around shared outcomes.
Embed stronger customer relationships over several months through implementation support, coaching, progress reviews, and measurable adjustments. Build a consistent customer experience that supports profitable growth.
Request a quote
-
Strategic diagnosis
-
Transformation roadmap
-
Change management
-
Agile implementation
-
Leadership alignment
-
Impact monitoring
Model Training
